When you call us or fill out a form on our website, we collect your name, phone number, email address, and the property address where you need service. We also ask for details about the water damage so we can send the right team.
Like most websites, we automatically collect basic technical information such as your IP address, browser type, and the pages you visit. This helps us understand how people find us and improve our site.
We use your contact details to respond to your request, schedule an inspection, and keep you updated about your restoration job. We may also use your information to send you service reminders or follow-up messages related to your project.
We use website usage data to make our site easier to navigate and to measure which of our online ads and pages are most helpful. We do not sell your personal information to anyone.
Our website uses cookies - small text files stored on your device - to remember your preferences and keep the site running smoothly. Some cookies are set by us, and some are set by third-party tools we use for analytics and advertising.
You can set your browser to refuse cookies or alert you when a cookie is being sent. If you disable cookies, some parts of our website may not work as well, but you can still call us directly.
We use tools like Google Analytics to see how visitors use our site so we can improve it. These tools collect information anonymously and report trends - they do not identify you personally.
We may also use third-party scheduling or messaging tools to confirm appointments and send updates. These providers only receive the information needed to perform those tasks and are required to protect it.
We share your information only with team members and trusted service providers who help us complete your restoration work - for example, scheduling software or payment processors. They are not allowed to use your information for their own marketing.
We may disclose information if required by law, such as in response to a court order or to protect the safety of our customers and staff. We never sell your personal information.
We keep your contact and job information for as long as needed to complete your project and meet our legal and accounting requirements. After that, we securely delete or anonymize it.
Website analytics data is retained according to the settings of the tools we use, typically for a limited period.
We use reasonable safeguards to protect your information from unauthorized access, loss, or misuse. These include secure storage and limiting access to only the team members who need it to serve you.
No method of transmission over the internet is completely secure, but we work hard to keep your data safe and review our practices regularly.
You can ask us to see, correct, or delete the personal information we hold about you. You can also opt out of marketing messages at any time by telling us on the phone or using the unsubscribe link in an email.
To make a request, contact us using the details below. We will respond within a reasonable time and verify your identity before making changes.
Our services are for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we will delete it.
We may update this policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.
We encourage you to check back occasionally. Your continued use of our website or services after a change means you accept the updated policy.